Our product exchange policy is aimed at our store.
All our products are guaranteed to provide the customer with total security in relation to the purchased products issued against manufacturing defects.
We also carry out exchanges of products that came different from the one ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:
Please let our team know about the problem via our email by sending clear photos of the faulty product or the wrong product you received, within 3 days of receipt.
Attention, we will not make exchanges or refunds after this period.
Your complaint will be analyzed in a maximum of 2 business days and, once the problem is found, we will contact you via email and you can choose one of the following alternatives:
Receive a refund of the amount paid.
Receive a new product like the one ordered.
Receive a product of similar value.
Receive a coupon with the value of the product to use on future purchases.
We do not exchange products that are the wrong size for the customer: We provide the measurements in centimeters of our products so that there is no mistake in choosing the size.
According to the Consumer Protection Code - Article 18, there is no legal obligation on the shopkeeper to make exchanges for reasons of consumer regret regarding color, size, model, or any other hypothesis. The right assured to the customer by the consumer protection code is to carry out exchanges only in the case of defective products.