Delivery time anywhere in the world ranges from 20 to 90 days after payment confirmation.
Remembering that we inform the tracking code of all products. For tracking use the link below:
Tracking codes take 5 to 10 business days to be passed on to you, the customer.
We will refund the amount related to purchases made that are lost or that exceed the 90-day period after payment confirmation for delivery.
The deadline varies according to the agility of Ebanx and customs, but it usually takes between 25 to 45 days on average. The deadline for delivery is up to 90 working days.
After the stipulated period, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office is not in possession of your order, please contact us immediately so that we can check with our suppliers.
Confirming that there is a problem in the logistics of your order, we will make a FULL refund of your purchase immediately after these verification steps.
It is important that you provide the means to carry out the delivery to the address registered in your order. After 3 (three) proven delivery attempts, you will have to pick up the order at an Ebanx branch near your address. Storage fees are charged if they are not removed within 7 calendar days. The amount of the fee depends on the weight/volume of the product.